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Welcome to the Snug Gilly FAQ page.
Got a question? You've landed in the right place. Take a look through the sections below to find quick answers and everything you need for a smooth shopping experience. Can't find what you're looking for? Reach out to us at support@snuggilly.com.
HOW CAN I CONTACT CUSTOMER SUPPORT?
Need a hand? Visit our Contact Us page or email us directly at support@snuggilly.com.
WHAT IS OUR REFUND POLICY?
Every order includes a 30-day return window. Check out our Refund Policy page for full details.
DO YOU HAVE A PHYSICAL STORE?
We operate online only, with no physical shops. This lets us offer a wider range at better prices.
CAN I PLACE A BULK ORDER?
Bulk orders are welcome. Contact our support team and we'll sort out the details with you.
DO YOU SHIP INTERNATIONALLY?
For now, we only deliver to addresses within the United Kingdom.
DO YOU OFFER FREE SHIPPING?
Yes, all UK orders come with free shipping. See our Shipping Policy page for the full details.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Your order is prepared and dispatched within 2–3 business days (Monday to Friday), then takes a further 5–8 business days in transit with one of our trusted carriers — around 7–11 business days in total. Our Shipping Policy has more detail.
HOW CAN I TRACK MY ORDER?
Just head to the Track My Order page on our site to follow your parcel's progress in real time.
WHAT IS YOUR RETURN POLICY?
Changed your mind? No worries, we'll get it sorted. You'll cover return postage, but there are no restocking fees. Full details on our Refund Policy page.
WHAT IF I RECEIVE A DEFECTIVE PRODUCT?
Faulty item? We'll fix it at no extra cost to you. Just get in touch and return it within 30 days. More info on our Refund Policy page.
WHAT IS THE PROCESS FOR EXCHANGING A PRODUCT?
Full details on exchanges are available on our Refund Policy page.
WHEN WILL I GET MY REFUND AFTER RETURNING A PRODUCT?
Once we've received and checked your return, your refund goes back to your original payment method. Please allow up to 10 business days for processing, plus any extra time your bank needs. Full details in our Refund Policy.
