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1. Seller Information
This website is operated by Snug Gilly, and you can get in touch with us through:
Registered office: 121 Haverstock Hill, Belsize Park, London NW3 4RS, United Kingdom
Email: support@snuggilly.com
Phone number: +44 7488 845827
Our team handles customer queries by email from Monday to Friday, between 9:00 am and 5:00 pm (GMT). Replies typically arrive within 48 business hours.
2. Scope
These Terms and Conditions of Sale apply to all orders placed through Snug Gilly and are intended only for customers based in the United Kingdom.
3. Orders
Confirming an order on our site means you accept these Terms and Conditions of Sale in full.
We may refuse, place on hold, or cancel any order that raises concerns around past payment problems, suspected fraud, pricing mistakes, or unclear delivery information.
4. Product Information
We do our best to present each product as accurately as possible.
Small variations in colour, shade, or finish can happen due to screen settings, lighting during photography, or normal manufacturing tolerances. These are not considered product defects and don't automatically qualify for a refund.
5. Prices
Prices shown on the site are in GBP and already include any applicable taxes.
We reserve the right to adjust pricing at any time; however, once your checkout is complete, your order price is locked in.
6. Payment
Payment is taken through whichever methods are offered at checkout.
An order only becomes final once payment has been authorised and confirmed successfully.
7. Delivery
At present, we only ship to addresses within the United Kingdom.
Delivery is free of charge and there's no minimum spend required.
Estimated timeframes appear on each product page, and generally consist of 2 to 3 business days for order preparation plus 5 to 8 business days in transit — putting total delivery at around 7 to 11 business days from order date.
Depending on stock and logistics, your order might be split across several shipments.
8. Parcel Marked as Delivered
If tracking shows your parcel as delivered but it hasn't reached you, start by checking with neighbours, building staff, or common drop-off areas, then get in touch with the courier directly using your tracking reference.
If the courier verifies the parcel is lost and your delivery address was accurate, we'll offer either a replacement or a refund, as you prefer.
If the non-delivery is due to incorrect or incomplete details you provided, we won't be able to offer a replacement or refund in that case.
Any non-delivery must be reported to us within 45 days of the order date; past that window, the order is considered successfully delivered.
9. Withdrawal, Returns, and Refused Deliveries
UK consumer law gives you 30 days from the date you receive your order to return it.
Returns need to be unused, complete, and in their original packaging to be accepted.
You're responsible for return shipping costs unless the mistake originated on our end.
If a parcel goes unclaimed or is refused, we may deduct up to 25% of the order total to cover our associated costs.
Once we've received and checked the returned item, refunds are issued within 10 days, typically to the original payment method used.
10. Damaged or Faulty Products
Get in touch with us as soon as possible if your order arrives damaged or faulty, including photos or video as proof.
Once we've reviewed your case, we may repair the product, send a replacement, or issue a refund if neither option is practical.
We won't cover damage caused by mishandling, accidents, faulty setup, tampering, or ordinary wear and tear.
11. Statutory Guarantees
Every product we sell is protected by the guarantees set out in UK consumer law.
If an item doesn't meet the expected standard, we'll look at repair or replacement first, moving to a refund only if those aren't realistic options.
12. Liability
Snug Gilly won't be held responsible for indirect or consequential losses, product misuse, or brief periods when the website isn't accessible.
13. Personal Data
Any data gathered through our website is used to process orders, arrange delivery, manage billing, and provide support.
Under UK GDPR, you're entitled to request access to, correction of, deletion of, or transfer of your personal data — just email support@snuggilly.com
14. Dispute Resolution
If something goes wrong, please contact us directly first so we can look for a fair resolution together.
Alternative or online dispute resolution options remain available should you need them.
15. Governing Law and Jurisdiction
This notice is governed by English law, with any disputes falling under the jurisdiction of the courts of England and Wales.
16. Changes to These Terms
These Terms and Conditions of Sale may be revised from time to time as needed.
Whatever version is live on the site at the time you place your order is the one that applies to your purchase.
17. Contact
Got a question about these Terms and Conditions of Sale? Reach us at support@snuggilly.com
